Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for shopping with Zoracrest. We are committed to delivering your order safely and on time.

Order Processing

All orders are processed within 1–2 business days after order confirmation.
Orders are not processed or shipped on Sundays or public holidays.
During periods of high order volume, processing may take slightly longer. If there is a significant delay, we will notify you via email.

Shipping Time

Pakistan

Standard Delivery: 3–7 Business Days

Please note that delivery times are estimates and may vary depending on your location and the courier service.

Shipping Charges

Shipping charges (if applicable) will be calculated and displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email or message with tracking details (where available).

Damaged, Broken, or Incorrect Items

Please inspect your parcel immediately upon delivery.

If you receive a damaged, broken, defective, or incorrect product, you must contact us within 48 hours of delivery at zoracrest.official@gmail.com.

To process your claim, you must provide:

Your Order Number
Clear photos of the product
A complete unboxing video showing the parcel being opened from the sealed package without any cuts or edits

Claims submitted without a complete unboxing video may not be eligible for a replacement or refund. This policy helps us verify shipping-related issues and protect both our customers and our business from fraudulent claims.

Once we verify the issue, we will arrange a replacement, refund, or another suitable solution.

Incorrect Shipping Address

Please ensure that your shipping address is correct before placing your order.

Zoracrest is not responsible for orders delivered to an incorrect address provided by the customer. If you need to update your address, please contact us immediately before your order is shipped.

Shipping Delays

While we do our best to deliver your order on time, Zoracrest is not responsible for delays caused by:

Courier service delays
Weather conditions
Public holidays
Customs or government inspections
Natural disasters
Incorrect shipping information provided by the customer
Any circumstances beyond our reasonable control

Lost Packages

If your package is lost during transit, please contact us at zoracrest.official@gmail.com. We will coordinate with the shipping carrier to investigate and assist you in resolving the issue.